30 Day Satisfaction Guarantee
The Optical Co Eye Safety offers a 30 day satisfaction guarantee from the date of receiving the glasses. Before the end of these 30 days a full refund may be given.
All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore advise you take out shipment registration of insurance with your postal carrier. The Optical Co Eye Safety will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Should the customer wish to exchange their purchased safety glasses for another product, we will do this one time only. The request for exchange must be made within the 30 day satisfaction guarantee period, which runs 30 days from date of receiving the goods. The Optical Co Eye Safety can only offer the one time exchange on each purchase. If there is a difference in value between the two products the customer has bought and subsequently desires, an additional charge will be applied.
All products are accompanied by a 1 year manufacturer’s warranty, which covers faulty goods or parts.